Accops Support Portal

How Tos 23

• Install/ Upgrade HyWorks Client on HyDesk (Thinclients) without Controller
• Image Installation Process for HyDesk Hy3200
• Newly Created VM in VMware is not displayed in HyWorks Environment
• DVM fetching multiple IP's & DVM Agent status "Not Responding" in HyWroks Management Console
• DVM Agent Not Responding with Error: Reason: System.Runtime.InteropServices.COMException (0x80070035): The network path was not found

See all 23 articles

Documentation 4

• Accops Virtual Desktop - Optimizing Performance
• MS Excel Crashes when SEP is used on Hosted Shared Desktops
• Hyworks controller Microphone Redirection settings
• Accops VDI GPU assignment Guide

Hotfixes 2

• Phoenix Touch Screen Patch for Hy3000 device.
• GFX Patch for Session Disconnection Issue in Hyworks controller

HyWorks Troubleshootings 3

• RDS Session Freeze Issue on Windows10 (Version 2.5 SP2)
• Troubleshooting logs to be collected
• User Session should persist when accessed across windows or linux platform

SEP Documents 1

• How to configure policies for USB redirection through SEP

Third Party Software Installation 1

• Installing Office365 ProPlus on a RDS Server (Terminal Server) using Shared Computer Activation.

How Tos 30

• HySecure windows client run as service
• How to apply upgrade patch into HySecure gateway
• How to configure Self Service Portal on HySecure gateway
• Device ID access control policy creation steps
• Step to change HySecure SSL certificate validity

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Manuals 5

• Accops HySecure 5.0 QuickStart Guide
• Accops HySecure 4.8 QuickStart Guide
• Accops HySecure 4.8 AdminGuide
• Accops Hysecure 5.0 Admin Guide
• DLP from back end at user level

HySecure Troubleshootings 6

• Login Error: Failed to start HySecure filtering modules on Windows 10
• Accops HySecure Network disconnection issue in Hyper-V Host.
• Linux Integration Services Version 4.0 for Hyper-V
• HySecure FIltering Module Accops HySecure Client Error on Windows 7
• Hylite Chrome61 Issue:Application Close automatically after launching.

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General Queries 1

• Supported Encryption Algorithms by HySecure

FAQ 4

• What is HyDesk?
• What is HyWorks Controller?
• What is Hysecure (Previously OneGate)
• What is HyLite (Previously skyView)?

News 1

• HyWorks Releases

ACCOPS Ubuntu OS with Hyworks Client 1

• ACCOPS OS

Manuals 2

• Propalms TSE Installation Guide
• Propalms TSE 7.0 Admin Guide

Troubleshooting 8

• Hyperprint Issue : PostRunScript.vbs
• Application Disconnection Issue
• How many concurrent Remote Desktop Sessions can run on a single Windows Remote Desktop Server?
• Troubleshooting: TSE application launch fails with Terminal Services Client Access License Error
• To sign in remotely, you need the right to sign in through Remote Desktop Services.

See all 8 articles

Authentication 5

• Application list not refreshed correctly on the LaunchPad after change in group membership across domains.
• Adding Multiple Domains to TSE
• How to configure Complete AD Single-Sign-On (SSO) authentication in Propalms TSE
• Pass through authentication fails when a user tries to logon
• After a user changes his domain password, he or she can no longer launch applications

Configuration 3

• Cannot add groups from other domains
• Application icons missing when connecting to Console/Launchpad portal of Secondary Web Server
• The system cannot find the executable for the application the user is attempting to launch

Applications 1

• DUMP File Issue (.DMP)

How Tos 6

• RDP Optimisation on terminal server
• Terminal Services Client Access License Error
• To Change TSE Console and Launchpad Port.
• TSE Client Installation on UBUNTU OS
• Steps to check number of threads per worker process IIS in Propalms TSE Server.

See all 6 articles

RDS 4

• RDP Access Denied error in Trusted Domain due to Time Synchronization.
• How to resolve Volume License edition Office365 issue on RDS server
• How to resolve SQL Server Configuration Manager not opening issue in Hyworks Controller server.
• How to Resolve SAS Enterprise Guide needs to close(SAS Not Launching) issue in SHD for particular user

Azure Automation 1

• Scheduled Virtual Machine Shutdown/Startup - Microsoft Azure Cloud

Nvidia Driver Installation 1

• Installing and configuring the NVIDIA VIB on ESXi

SKYCONTROLLER 1

• How to install firmware in TS100 Device.

HY3000 2

• How to check HY3000 OS Version.
• How to check OS version of Accops Thinclient.