The WMI in windows is responsible to collect the data for Device ID. If there was any problem it was with the WMI. The WMI registrations are found broken on these specific windows user machines.
Confirm WMI is Broken:
Launch the WMI MMC snapin by Start -> Run -> then enter WMIMGMT.MSC
Right click WMI Control (Local) and click Properties
If WMI is working properly then it will show that Good Properties. If you see Invalid class then your WMI is not working correctly
dir /b *.mof *.mfl | findstr /v /i uninstall > moflist.txt & for /F %s in (moflist.txt) do mofcomp %s
Here is what the command looks like while it runs:
Once finished check WMIMGMT.MSC to see if it is populating the Properties correctly.
WMI Good Image
NOW PLEASE DELETE THE DEVICE ID REGISTERED ON THE HYSECURE MANAGEMENT CONSOLE.
NOW LOGIN THROUGH HYSECURE WINDOWS CLIENT AND CHECK IF IN DEVICE MANAGEMENT ALL DETAILS ARE CAPTURED. THE ISSUE WILL GET RESOLVE NOW.
If the issue still persists please write to firstname.lastname@example.org