- The Accops Controller logs from the Management console:
- RDS server - SessionHost Logs:
C:\Program Files (x86)\Accops\HyWorks\SessionHost\Logs
Accops Client logs:
Windows client/hy3020 - SSO full client logs from below location on user machine:
Note: if multiple users account present, from all the locations.
- Thin client hy4000/hy3000 , SSO client complete logs: Copy "logs" location folder using WinScp from the thin client at below location:
- You can download current logs from controller also:
- Hyworks DVM agent logs from below location on the Dedicated VM :"C:\Program Files (x86)\Accops\HyWorks Desktop Agent\Logs"
DVM can be collected logs from controller as seen in below location:
- HyPrint logs:
The event viewer logs from below location on system where hyworks client is installed and SHD/Dedicated :
System logs: To access the System Logs once in Event Viewer, go to Windows Logs >System
Start > Run > eventvwr > Applications and Service Logs > Microsoft > Windows > TerminalServices - LocalSessionManager > Operational