Issue: Domain Users are not able to sign to Propalms TSE Server.


Cause: If below Group Policy is applied from Domain Controller. (Note: By default this policy is "Not Defined" from domain controller).




then all user will get an below error while login from remotely using RDP.



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To resolve this issue, Please follow below steps.


Step :1 Login to Propalms Server with admin privileges and run the command "rsop.msc" from command prompt.


Step 2: Locate the Group Policy which is created for Propalms TSE Server.


Step 3: Login to Domain controller and launch Group Policy management Console by running the command "gpmc.msc" from the command prompt.



Step 4:  Right Click on Group Policy and click edit.


NOTE: In security filtering only Propalms TSE Server need to add.






Step 5: Add "Proadmin" and "Authenticated Users" in "Allow log on through Remote desktop Services" (Please see below snapshot)

    Note: "Proadmin" is Identity User Account of Propalms TSE Server, it may be different for other organisation.




Step 6: Click on Browse.



Step 7: Enter the Object "PROADMIN" and "Authenticated Users" and Click on "Check Names".



Step 8: Click " OK" twice and then click "APPLY and then Press "OK".


Step 9: Login to Propalms TSE Server with domain admin and Update the group policy by entering the command "gpupdate /force" in command prompt".


Step 10: Logout from Propalms TSE server and then login with domain Users.