Symptoms:  When a user is trying to access an application through HySecure, above mentioned error appears.

"An Error Occurred While Launching the Application. The Launch failed due to some licensing error."


Cause:  The terminal server might not be able to locate the license server.


Solution: To resolve this error at User PC, please follow the below steps.


Please download the attached "PropalmsRDSCALResetTool.zip", and extract and run  "PropalmsRDSCALResetTool.exe"


image


Accept Below UAC Prompt.


image


Note: Local Admin Credential required if user is not an local admin after Accepting above UAC prompt.


Then Select Yes. (See Below Snapshot)

image



Press OK.  (Please refer below snapshot)


image


Press OK.  (Please refer below snapshot)


image


Press OK.  (Please refer below snapshot)


image


Note: Reboot is required after completion of above steps. Please Select "Yes".(Please refer below snapshot)


image


NOTE: if any antivirus is running, Please disable temporarily and run this tool again.


For any assistance: kindly write to support@accops.com